At Aviv Venture, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and refunds process.
Return Eligibility
-
Items must be returned within 14 days of receiving your order.
-
Products should be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
-
To start a return, please contact us within 14 days of delivery at [email protected] with your order details and reason for return.
-
Our customer support team will guide you through the return process and provide instructions on where to send the item.
Refund Process
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7 business days.
-
Refunds will be issued through the original payment method or, in the case of cash on delivery, via a mutually agreed alternative.
Non-Returnable Items
-
Products that are damaged due to misuse, altered, or missing parts are not eligible for return or refund.
Exchange Policy
-
Currently, we do not offer direct exchanges. Please return the original item and place a new order for the desired product.
Contact Us
If you have any questions or need assistance with returns, please reach out to us at:
Email: [email protected]